Nutritionist Pro™ application stores paired licensing information within the registry as well as the database. If one or both of those pieces of information are missing, this error can be presented and the application is exited.
There are a few reasons for why this might occur. Review the reasons below, once you isolate which one applies to you follow those steps to resolve the issue. If the steps do not resolve the issue, please contact us, inform our team which situation applies to you and we will be happy to help you. 4 situations that can cause this problem:
- Situation 1 -- Admin can access the application, but the user cannot
- Situation 2 -- You are the user and don’t have admin rights
- Situation 3 -- The license key is missing under Virtual Store (Profile Virtualization)
- Situation 4 -- You moved the application from one computer to the next
Please review the attached pdf to go over steps on how to resolve this issue.